Warranty Terms & Conditions

All warranties must be registered within 28 days of installation and failure to do so will void the extended warranties given and revert to a standard 12-month parts only warranty. This warranty covers any material or manufacturing defect of the appliance/s referred to in this document, provided the instructions for its assembly, installation and use have been followed precisely, and does not affect the rights of the consumer according to the provision of the law.

In the absence of any of the exclusions mentioned further below, this warranty will cover all materials used in the construction of the appliance and the cost of labour and travel for the period of the warranty from the date of purchase or installation if installed under a government scheme of the appliance.

Warranty Exclusions:

The total cost of repair is excluded from this warranty, and therefore payable by the end user, in the following circumstances: –

• Faults caused by negligence or misuse of the appliance by the end user/customer or by the installer.
• Faults caused during the transport of the appliance.
• Damage caused by external chemical agents.
• Faults caused by unforeseen circumstances, accidental damage, floods, or other geological phenomena.
• Costs incurred in accessing the appliance, such as: installation concealed or at a height, false ceilings, or similar situations.
• Faults or Damage caused by or related to improper installation in accordance with the manufacturer’s instructions and relevant regulations and codes of practice.
• Faults caused by electrical overloads.
• Appliance used in industrial applications and establishments.
• Damages / Faults caused by lack of routine maintenance. No maintenance is required on standard panel heaters, standard radiators, and standard storage heaters. However, HHR storage heaters and LST radiators require maintenance/cleaning of the fan air intake, recommended every six months. Boilers require maintenance of external filters and softeners yearly or as per recommendations for area. For boilers we also recommend all terminals are checked/tightened and safety valves checked for operation.

Cancellation of the Warranty:

This warranty can be cancelled and deemed null and void if the appliance has been handled, modified, or repaired by unqualified personnel or technical engineer/s not approved or appointed by Elnur UK Ltd or any technical service engineers which do not come under the official technical support services of Elnur UK Ltd.

This warranty is only valid in the UK mainland and Northern Ireland. Islands off the UK mainland including Southern Ireland, Isle of Man, Isle of White, Jersey and Guernsey will be covered locally by a parts only warranty.

ECOHHR Warranty Terms

Product Help and Contacts:

For products installed for less than 28 days, your first port of call should be with the installers who have fitted your appliance/s. For Eco Scheme installations Elnur UK Ltd are only responsible for the heaters themselves and provided they have been fitted in accordance to manufacturing instructions. For any issues relating to the installation, you should go back to the installers who are responsible for the work carried out for at least 12 months after the installation.

For installation issues please contact your installer first. Alternatively, we do have various Video’s and Manuals which may help assist with any problems for more info visit our product help page.

For technical help over the phone please use: 01942 670119 / Option 2

For technical help via email please use: technical@elnur.co.uk